1
Share your context
Your question, plus any results or documents you have. An AI assistant asks a few quick questions to bring it all together — everything you share stays confidential.
Healthcare access questions & support
Who can refer you, what your insurer covers, which document a new provider will actually accept — the answers change from one country to the next. Tell a specialist where you live and what you're trying to reach.
Which healthcare access questions can a specialist help with?
Referrals, assessments and requirements
Referrals, assessments, waiting lists and the other requirements between you and care — what each one is for, and how people get through them.
Insurance and paying for care
Whether insurance or public healthcare covers what you need, what to confirm before you book, and how to word the question so your insurer answers it straight.
Prescriptions, records and documents
The paperwork your care runs on — prescriptions, medical records, referral letters and previous results — and what a new provider or a new healthcare system is likely to need.
Finding the right local care
Where to look for a clinic or professional near you, how to tell a good fit from a bad one, and what to bring to a first appointment.
How it works
2
Get a specialist's perspective
A specialist joins within one working day, with replies on weekdays. They read your whole history, pick out what matters and help you decide what to do with it.
3
Follow up as much as you need
Ask for clarification, add context, or raise something new for as long as your chat is open. It starts with the first reply, not when you pay — how long it lasts depends on your plan.
Choose the amount of support you need
A single topic you want to talk through
€7 one-time
- One topic — as many follow-up questions as you need
- Chat open for 24 hours from the first specialist reply
A topic that needs a few days to sort out
€20 one-time
- One topic — follow up as it develops
- Chat open for 7 days from the first specialist reply
Ongoing support for a situation you're managing over time
€40 /month
- Multiple topics, whenever they come up
- The same specialist, month to month
Guided year-long programmes for hormone therapy
Preparing and Starting
€100 one-time
A specialist helps you prepare and get started, then reads each set of test results with you to discuss whether anything may need adjusting.
Ongoing Monitoring
€70 one-time
For people already on therapy — a specialist reviews each set of test results with you to discuss whether anything may need adjusting.
Not what you needed? Ask within 2 days of paying and we refund in full. Details here.
Questions about healthcare access and documents
Yes. Tell us what you're trying to access and where you live.
We'll tell you which kind of provider or service you need, what stands between you and it, and what to have ready before you make contact.
We'll set out the requirements and routes you're likely to meet, then work out with you what to confirm with a clinic, an insurer or a local provider.
Rules differ from country to country and from provider to provider, so it's worth confirming rather than assuming.
We go through what your insurer has told you, spot what they left vague, and word the questions that get a straight answer back.
Yes. We work out which parts of your medical history, previous prescriptions and results to have to hand, read what you've already been given, and spot what's missing.
Yes. Tell us what care you currently receive, where you're moving and which documents or prescriptions you already have.
A specialist maps the routes to care where you're going, works out what to arrange before you leave, and helps you put your history into a form a new provider will accept.
Yes. Tell us what you're after and where you are. We'll narrow it down to the kind of professional or clinic you need, where to look for one and what to check before booking.