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elephanQ

About elephanQ

elephanQ is an online health information and navigation service for trans, non-binary and gender-diverse people.

How elephanQ started

  1. We started by helping people navigate healthcare

    Our team previously worked on a health information service for a broad audience, helping people understand their health situation, make sense of medical information and figure out what to do next.

  2. We kept seeing the same need in questions from trans people

    After partnering with an LGBTQ+ organisation, we started receiving a lot of questions from trans people — about hormone therapy, test results, appointments, healthcare systems. ⏎ The support we were already providing fitted these questions closely: people often wait weeks for an appointment, information is scattered, specialist knowledge is harder to find, and the route to care differs from one country to the next.

  3. We decided to focus and build elephanQ

    We wanted to understand these needs in more depth, so we carried out research, spoke with people outside the team, and trans people joined the team itself. ⏎ That work led us to build a dedicated service. We launched elephanQ in 2026 and continue to develop it through research, feedback and regular contact with the community.

The team behind elephanQ

Specialists
Our specialists hold medical qualifications recognised in at least one country, and have significant hands-on clinical experience. We avoid the word "doctor" for legal reasons: accreditation is country-specific, and a specialist may not hold it in yours. Behind them is a wider international network of healthcare professionals for questions that are highly specialised or depend on the healthcare context in a particular country.
Healthcare managers
Our team includes people with experience in organising healthcare. They know what people need from it and where it stops delivering, which is also what makes them good at helping others navigate between services, specialists and systems.
Technical team
Our technical team builds and maintains the site and the chat, keeps your data where it belongs, and tests anything new against that standard before it ships.
Communications team
We stay closely connected with the wider community, gather feedback, consult people outside the team and use what we learn to improve the service.

The principles we work by

Access

Getting reliable health information should not require weeks of waiting, knowing the right terminology or already understanding how the healthcare system works.

Agency

We give you the information and context you need to understand your options and make your own decisions about your health.

Expertise

Speed is worth nothing if the answer is wrong. Our answers rest on medical evidence and specialist experience, and we bring in another professional when a question needs a different pair of eyes.

Sources we work with

Independence

Our information is shaped by your question and the available evidence — not by commercial relationships. We don't take commissions from clinics, laboratories, pharmaceutical companies, telehealth services or other healthcare providers.

Privacy

Your conversations and documents are visible only to the people providing the service, handled in line with GDPR, and never used for advertising. You can have them deleted whenever you want.