1
Share your context
Your question, plus any results or documents you have. An AI assistant asks a few quick questions to bring it all together — everything you share stays confidential.
Trans health information you can act on
Bring the question you've been sitting on
A text chat with a specialist experienced in trans health. Bring a question, test results, or the regimen you're already on — we'll help you make sense of it and decide what comes next.
Areas we cover
How it works
2
Get a specialist's perspective
A specialist joins within one working day, with replies on weekdays. They read your whole history, pick out what matters and help you decide what to do with it.
3
Follow up as much as you need
Ask for clarification, add context, or raise something new for as long as your chat is open. It starts with the first reply, not when you pay — how long it lasts depends on your plan.
What people came here for
Real situations, in their own words
Names changed for privacy.
Conflicting information. Waiting weeks for a slot. Explaining yourself again. Starting from zero with every new person. Getting care shouldn't be exhausting.
So we bring the context together in one place. Built with trans people around real questions rather than assumed ones, elephanQ helps you see the full picture and what you can realistically do next.
Plans & pricing
A single topic you want to talk through
€7 one-time
- One topic — as many follow-up questions as you need
- Chat open for 24 hours from the first specialist reply
A topic that needs a few days to sort out
€20 one-time
- One topic — follow up as it develops
- Chat open for 7 days from the first specialist reply
Ongoing support for a situation you're managing over time
€40 /month
- Multiple topics, whenever they come up
- The same specialist, month to month
Guided year-long programmes for hormone therapy
Preparing and Starting
€100 one-time
A specialist helps you prepare and get started, then reads each set of test results with you to discuss whether anything may need adjusting.
Ongoing Monitoring
€70 one-time
For people already on therapy — a specialist reviews each set of test results with you to discuss whether anything may need adjusting.
Not what you needed? Ask within 2 days of paying and we refund in full. Details here.
Your information stays confidential
- Your messages, test results, and documents are stored confidentially and handled in line with GDPR.
- Your information is visible only to the people providing the service — nobody else has access.
- Your health details are never used for advertising and never appear in email subject lines.
- You can ask us to delete your chats and files at any time.
Questions we're usually asked
About elephanQ
Yes — there are trans people on the team itself, shaping how the service works and how it's worded. We also regularly gather feedback and stay actively engaged with the community, so we know where to focus.
elephanQ grew out of a general health information service for a broad audience. After partnering with an LGBTQ+ organisation, we started getting a steady stream of questions from trans people, along with a lot of positive feedback about how those answers were handled — which is what led us to build elephanQ specifically.
Our specialists hold medical qualifications recognised in at least one country, and have significant hands-on clinical experience. We avoid the word "doctor" for legal reasons: accreditation is country-specific, and a specialist may not hold it in yours.
Our answers are grounded in peer-reviewed research, clinical guidelines, and established medical literature — not general internet searches. You can see our main sources here.
No. We take no commissions from clinics, laboratories, pharmaceutical companies, telehealth services or any other healthcare provider, and no commission for sending anyone your way.
What we can and can't do
No. Messages are not monitored continuously. If you may be in immediate danger or are experiencing severe symptoms, contact your local emergency services.
Yes. We go through what you already have and write the questions with you, so the appointment itself is more productive.
A specialist tells you what the numbers actually say, so the report stops being a wall of figures. Then we set it against the rest of your picture: what you're taking, what's changed, what you've noticed.
We support people living in different countries. Healthcare systems, prescribing rules, and access to gender-affirming care vary, so we can't guarantee a particular service or treatment route.
A specialist maps the routes that may be available in your country, names the kinds of local service worth approaching, and prepares the questions and documents with you.
No — a prescription always has to come from a local, appropriately licensed provider. We prepare the questions and information you bring to that appointment.
No. Official documents have to come from an appropriately licensed local provider. We can tell you what's normally required and get you ready for it.
No. A diagnosis, physical examination, prescription, or treatment decision always needs a local appointment. We help you prepare for that conversation, and we'll tell you clearly when something needs in-person care.
No. A diagnosis has to come from an appropriately licensed healthcare professional who can examine you. What we can do is get your situation clear enough for that conversation.
Getting started
No. Bring whatever you have: a question, a result, a list of medications, a change you noticed, or a situation you're trying to understand. But if you do have documents or results, there's an easy way to upload them in the chat.
That's what the €7 chat is for. Ask it even if it feels small or difficult to explain. You don't need a complete medical history or a perfectly organised set of documents.
Yes. Your current regimen, results, symptoms and questions are enough to begin. You don't need a perfectly organised history or regular access to one specialist.
We'll sort what matters from what doesn't, and flag anything to check locally.
Everything you've shared stays saved for a year, whichever plan you're on, so you never start from scratch. Ask us to delete it sooner and we will; deleting your account removes it too.
A specialist joins within one working day, with replies sent on weekdays during working hours CET. Your paid access period begins with the first specialist reply — not when you make the payment.
Payment
Most of what you'd pay for a typical appointment goes on gathering your history. Here an AI assistant does that part — a few quick questions, then it sorts what you've sent — so the specialist starts straight on your question. That's what keeps the price this low.
Card is the main way to pay.
Yes. You can request a covered chat from our community fund — no need to explain your situation.
Yes. You can add a chat — or a longer support period — to our community fund, and someone who can't pay right now can use it.
Yes. Your access stays open until the end of the period you've already paid for.
For the €7 chat, yes — if the answer doesn't work for you, we refund it in full. For the €20 chat and the subscription, ask within 2 days of paying and we refund in full. The same 2-day window applies to the programmes; after that we look at it case by case.
Privacy
Yes. Your health information, conversations, and uploaded documents are handled confidentially and in line with GDPR. Sensitive information is used only to provide the service, never for advertising.
Yes, at any time.